Triple Zero Victoria (formerly Emergency Services Telecommunications Authority) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for police, fire, ambulance and VICSES. In 2018-19, 000VIC answered 2,605,574 calls for assistance, representing a call every 12 seconds or more than 7100 a day. The total number of events dispatched were 2,232,116 an average of more than 6100 each day.
000VIC also manages the provision of advanced, operational communications for Victoria’s emergency services. These operational communications support police, fire, ambulance and VICSES personnel in the field by this year carrying more than 25 million radio calls over the Metropolitan Mobile Radio Service (MMR); supporting more than 12 million data transactions on the Mobile Data Network (MDN); and delivering 1.4 million messages to CFA, VICSES and Ambulance Victoria volunteers and staff via the State-wide Emergency Alerting System (EAS).
This integration of emergency services communications within 000VIC is unique in Australia and rare worldwide.
000VIC’s staff are deeply committed to the community they serve and are among the most dedicated and highly skilled in their field. Call-taking and dispatch services are delivered from three State Emergency Communications Centres (SECCs) located at Ballarat, East Burwood and Docklands.
Victoria is unique in Australia and rare in the world in having a single, centralised authority responsible for police, fire, ambulance and State Emergency Service call-taking and dispatch.
Operating in an environment of increasing community expectations for seamless and transparent emergency services, 000VIC pursues continuous improvement across all areas of its service delivery.
The Victorian Government has outlined a policy of increasing interoperability across the emergency services sector to enable effective responses to major events. This supports Victoria’s all hazards, all agencies approach to emergency management. 000VIC has a key role in facilitating interoperability for multi-agency response and is committed to providing the operational communications services and support that the emergency services need, when it is needed.
000VIC aims to meet community and emergency service agency demands by offering the highest quality call-taking and dispatch service and being the best organisation at integrating advanced communications technology and a centre of excellence in this field.
Mental Health and Wellbeing
The Victorian community relies on 000VIC every hour of every day. That means we are always here and must always be at our best. Our strength and resilience comes from prioritising our own safety and wellbeing. Therefore we are focused on improving our people’s physical and mental wellbeing, given our unique safety risk profile.
Collaborating with ESF
Sector-wide collaboration allows for ideas, experiences, learning and knowledge around mental health to be shared openly and to inform sector evidence-based best practice. By sharing resources, we are able to make a real difference collectively to the mental health and wellbeing of our emergency service people who give so much to the community.
Contact details:
Manager Health Safety & Wellbeing
ESTAPCHealthSafetyWellbeingTeam@triplezero.vic.gov.au
Phone number: 8656 1200
